Archive for the 'Enterprise2.0' Category

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Where all tech companies are heading…


found at geekosystems.com via Ragnar

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The Business Value of Surprises

I still have my doubts there is a fast way to convince german customers about “getting social”. But the message IBM sent out at Lotusphere 2011 is right, and IBM leads the discussion about integrating business applications the Facebook way.

This is an articel worth reading on forbes.com about “IBM’s Strategy to Manufacture Social Networking Surprises“:

… The news feed from Facebook or LinkedIn is one of the first ways people encounter surprising information that expands understanding. You might see that someone in your network is having a party, getting married, or has gotten a new job at a company you want to do business with or left a company he or she had been at for years. In a consumer environment, Amazon’s book recommendations give us new ideas about relevant content. In both contexts we find out information we were not looking for. That’s what I mean by surprise, an expansion of what is on my mind. I distinguish this from serendipity, which is having the good fortune to encounter something beneficial. Modern systems intend to create surprises instead of leaving them to chance.

Contrast this with most of the business tools we use. There is almost zero potential for surprise in most of our environments. Our email inboxes are about the only place we can truly be surprised by something. In most other business applications, we get answers to questions that we have asked…

-> Read on

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Here Comes IBM

What that means for IBM in 2011 is that this year they’ve decided to fully embrace social business – and to not only eat their own dogfood but to breed their own dogs. That’s the level of their commitment. … Their level of commitment is astounding and potentially game changing.

Why?

Because a $100 billion company is driving all their resources into transforming their company into a social business. They aren’t just selling it, they’re doing it and evangelizing it and marshalling whatever they have to so that it will be globally hugged.

Good thoughts on Lotusphere 2011 on -> zdnet

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Lotusphere

Socialsphere. Cloudsphere. Lotusphere? This Lotusphere was about “Social Business”. I do not like that term very much. I used to talk about Enterprise 2.0. But as IBM spreads the word now, we will use it in the future anyway.

It was my 12th Lotusphere, and for sure this was an historic Lotusphere. Not only for seeing “Lotus” disapearing slowly, but for the fact, that we talked about so many interesting things over the last few days – but less about Lotus Notes than ever. Lotus Notes is still there, it is mature, it is a big pile of software code which still grows from time to time. So while we were talking about Activity Streams, Followers, Share Buttons, Embedded Experiences I asked myself. What does that mean for Lotus Notes?

Perhaps it is now the time to de-assemble the whole client? Break it up into browser based components? Componentize, like I wrote back in 2005? I have my doubts. The last years we saw the client grow and grow, thanks to Eclipse. Was it really a good idea to wire things in the frontend to multiply problems by thousands which would be there only one time if you integrate at the backend?

Of course future versions of Lotus Notes will integrate seamless into hybrid- and on-premise-components in the backend. People will not care anymore if this is a Websphere, Lotus Domino or another backend. IBM will tell customers to migrate the services / applications to LotusLive. And if the pricing and service quality good, customers will follow IBM. So what stays? A really fat Notes Client which renders basically HTML-Code from XPage enabled Notes Databases? Will Lotus Notes get social by replacing the good old inbox to an “social inbox” aka Activity Stream?

I am not sure. It will be long way for german customers to understand the message. I talked to several companies from Germany. Most of them run test environmens with Lotus Connections. Some are in stealth mode by making the service public to employees – but they better don´t talk about this with the CFO.

As I read the postings from the analysts (Gartner, Forrester) I see they liked the message. Maybe because IBM followed the analysts message.

So we all are on our way to the top right of Gartner´s Magic Quadrant.

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Dr. Andrew McAfee @ Lotusphere 2011

Watch live streaming video from ibmsoftware at livestream.com

This is Dr. Andrew McAfee, who initially used the term “Enterprise 2.0″ and wrote a book about it. So if you have not seen the keynotes at Lotusphere – you should see the first 16 minutes of this video from the Technical Keynote.

There are other videos available -> here.

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People Centric vs. Content Centric

So this is the kind of session you will like at Lotusphere.

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SocialSphere

Lotusphere 2011 is about a thing that is called social business. It is about adopting technologies from social software tools we use in private life every day for business. It is about redesigning our traditional software tools for commmunication and collaboration into a new set of tools that meet the needs of todays employees. Working together the Facebook way.

After several session about social software, Enterprise 2.0 and our fast changing world of communication I try to put together the pieces I learned.

First there are many important buzzwords:

Activity Streams. No, these is not Activity Explorer Next, it the Facebook way of presenting the “river of news”. The news may come from everywhere. Your mail file, your Notes application, your Siebel system, SAP or the feeds of external sources you are subscribed too.

Embedded Experience. You will live in your activity stream of information, to dos, e-mails, videos, documents – and you will stay there. A click on a report will show you the embbed view of the – of course – Cognos charts. Think of the way Twitter presents links or pictures when clicking in the river of news. Its everything right there in your browser window.

To sort this all out, you need Analytics. On facebook you have to deal with all that content that put your friends in your stream. Funny links, new youtube videos – it really doesn´t matter if you miss something. But you should not miss important things that are related to your work. So this is why IBM says “analytics, analytics, analytics”. The system will decide whats important – based on your settings, but also based on some kind central intelligence service in your company. The analytics engine will constantly make recommendations for a better decision making process. This means: You will only see whats important for your work and for the quality of your decisions. And management will analyze all the streams outside (think of brand awareness on twitter, etc) and – if corporate and legal policies let them do – the streams inside the organization.

Sharing. Share everything. With a Facebook like sharebutton. Right within the information flow, from your activity stream. Ad content, no matter what it is. Videos, documents, or just a short twitterific note – in this case with more than 140 chars.

And finally Content Management. The things you share have to be stored somewhere. So this is why Content Management from IBM is now social.

Mobile? Well. In my opinion there will be no separation anymore. Mobile or not? It simply does not matter. IBM will deliver the Activity Stream to every device. Notebook with all kinds of browsers, iPhone, Android, Blackberry or iPad and Playbook. It – does -not – matter.

This is the vision as far as I understand it. And I think this vision of working together the very good approach to our brave new workplace. It is not about building a robust, scalable, secure, IBM version of Facebook. It is about learning from social networks how people want to communicate, collaborate – and to coordinate the business processes.

So the pieces fit together. I can see clearer now, what they tried to explain monday morning.

Where does that leave Lotus products? Thoughts about this a little bit later.

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IBM loves Social Media – where does that leave Lotus?

First of all: I love learning about IBM´s approach to adopt social media for business. It is great to talk about this here at Lotusphere. This is one of the main reasons why I am here.

The mission for IBM: Deliver robust, scalable and secure technologies that enables companies to adopt social media technologies to drive business, respond fast to market needs, etc.

Most of the examples of the CIOs at the keynotes yesterday and today are about connecting people and knowledge. Finding the right people with the right expertise, connecting in real time, working together on projects at any time and any place. You heard that before? Right. This is still the same discussion. Roll back 10 years and see the slides about Knowledge Management. And 20 years history of Lotus Notes show us: It is always about enabling people to communicate, to collaborate and to coordinate the business processes. About handling unstructured data. And much more. Still hot, today probably much more important than 20 years ago. So far I really enjoy what I hear at Lotusphere 2011.

But where does that leave Lotus?
There are a few thousand attendees at Lotusphere. Most of them have been here for more than one time. Some of us visited Lotusphere ten or more times. Most of attendees still fight with their Domino Infrastructure, they roll out Notes 8.5.2 because the end of Notes 7 is near, they have to maintain Notes applications that were build with Notes 5 or 6 technologies. When I talk to these guys I realize: What IBM talks about in the keynotes at this conference is far far away from most attendees reality. Even more far away when you work for a non US-company – let´s say in Germany.

If these guys return home and spread the social media word, the boss will cut their budget. Facebook-like applications? Twitterize our messaging infrastructure? Share-Buttons? Rollout a complete new social software infrastructure? The CIO will ask: Are you nuts? If not – the CFO will ask that question.

I know all the pros to engage NOW in social media technologies. But I fear IBM is up in the cloud, too far away from the customers needs. The analyst say: Companies who adopt social media technologies are more succesfull. I would say: There is no causality. There might be a coincidence, meaning succesfull companies often are engaged in social media, they live the Enterprise 2.0 way. But I don´t see companies becoming successfull by adopting these technologies. This is much more a culture issue. But besides a few CIOs, analysts and press people there are a few thousand people here that would have loved to see some more Notes and Domino related stuff – not only in the very good sessions, but in the keynotes.

Update: Excellent statement from Bob Balaban on vowe.net.

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Hello again, Lotusphere

So here we are again.

I missed last years event. 2009 I was honored with the “10+ Medal“. I guess it´s my 12th Lotusphere.

Made it in time to Orlando. Flight was ok. Immigration was unusual easy and fast. Flight from Washington to Orlando was not packed as I expected. At this time usually all the flights to Orlando are fully booked. A bad sign for the number of attendees?

Anyway. Met some nice folks at the airport and shared a Taxi to the Dolphin. Had a beer with Ortwin. Everything is fine.

So I am curious, if Notes is still alive, if Connections is the new star, why Foundations had to die, etc. The answer is probably 42.

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Social Media in Unternehmen

Social Media in Unternehmen
Sehr schöne Zusammenfassung des aktuellen Stand zum Thema Social Media in Unternehmen von Holger Schmidt.

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Top Ten Wireless Predictions 2011

Juniper Research predicts the wireless future for 2011:

1. Surging Mobile Data Traffic Will Continue to Test 3G Network Capacity
As we predicted at the end of last year, 2010 was the year in which the surge in mobile data traffic, driven by the consumer smartphone boom, began to place the 3G networks under severe strain. A number of network operators have responded by introducing tiered data pricing – a trend which will undoubtedly increase – but as smartphone adoption continues apace, network capacity will be sorely tested in 2011. Tiered pricing (and the use of WiFi as capacity relief) may serve to alleviate the problem to a certain extent, but until we see mass deployments of LTE networks (and, equally important, devices that are LTE-capable), then operators face a nervous period of attempting to manage the transition.

2. Augmented Reality to Enhance Mobile Games and Retail
Augmented Reality, or AR, has largely been used in local search and reference applications thus far, but is now attracting the attention of the retail industry. Given its potential to geotag products or locations with brand/campaign-specific information, as we near the end of 2010 a raft of major retailers and brands (including eBay, H&M and Carlsberg) are releasing apps with an AR element. With Apple opening its accelerometer and gyroscope APIs to mobile Safari developers, there is also an opportunity for AR-enabled web-based apps. Also expect to see an increasing number of AR-based games – THQ Wireless’ forthcoming Star Wars Arcade: Falcon Gunner likely to be the first of many such titles.

3. Cloud-Based Operating Systems are Launched
So far mobile operating systems have followed their PC-based cousins, the structure for which was formulated when the web was in its infancy. Consequently, with the web having taken-off, for some time now industry figures have been talking about the potential for applications to run from a “cloud”. Google announced the start of new project, the Chrome cloud OS in 2009; and the latest is that it will be launched in early 2011. With network reach and reliability reaching a point where cloud-based solutions can be considered viable, and remote servers already being used to allow the mobile internet and email, we believe 2011 will see the launch of the first cloud OS for mobile.

4. Mobile Banking will become a “must-have” when opening a new account
Banks in developed countries will harness the power of the app and the smartphone to provide their customers with a much improved and personalised service experience. The sign-up process will be a simple box to tick in account opening processes (where it isn’t already) from banks that are keen to make life easier for customers by proving the ability to manage their money on the move in what might otherwise be dead time.

5. Mobile Devices Begin to Replace Credit Cards
2011 looks like the year when, in some countries at least, using your phone as a credit card for lower value purchases will become a reality. Google recently announced that NFC (Near Field Communication) technology will be supported in the next release of Android – 2.3 or “Gingerbread”; a natural step, given it already offers several mobile commerce apps and services including shopping, coupons and products search. Also, Nokia’s C7 handset has an NFC chip included, which will be activated in 2011, and rumours of Apple’s next iPhone including NFC refuse to die down. A word of caution: it won’t all happen at once as stores need to deploy contactless readers, and more problematically, it is dependent on user preference; however, as with Bluetooth and cameras, we will see NFC in new devices whether we want it or not.

-> Next five predictions

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What if Peter Drucker Taught Enterprise 2.0 Strategy?

Very good presentation by Mark Fidelman. Worth to spent the time and think about enabling people to collaborate.

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Der Mensch ist Mittelpunkt. Der Mensch ist Mittel. Punkt.

Das CIO Magazin schreibt über Forresters Technologie-Trends. Forrester hat Technologie-Trends nach den Kriterien Einfluss, Neuheit und Komplexität bewertet. Hier sind die Top 5:

1. Business Intelligence der nächsten Generation: Dieser Trend kombiniert Echtzeit-Zugriff mit Agilität und SB-Service. Die Veränderung hin zum Echtzeitzugriff wird sich auch auf andere Prozesse wie Dienste rund um Datenqualität auswirken.

2. SOA wird Mainstream. Forrester spricht von policy-based SOA und geht davon aus, dass diese SOA-Dienste besser an Strategien und Regeln ausrichtbar sind.

3. SaaS und Cloud-basierte Plattformen werden zum Standard. Wer beim Einsatz einer neuen Applikation daran denkt, einen Server zu holen und ihn im Rechenzentrum aufzustellen, ist seiner Zeit hinterher.

4. Systemmanagement ermöglicht kontinuierliche Virtualisierung. In den kommenden drei Jahren wird die Expertise in diesem Bereich stark zunehmen, um den Anforderungen gerecht zu werden.

5. Bei Kollaborationsplattformen steht der Mensch im Mittelpunkt. Bei den Kollaborationsplattformen stehen nicht mehr die Dokumente sondern die Menschen im Mittelpunkt. Es wird vielmehr um die Interaktion der Menschen im Unternehmen gehen

Punkt 5 ist ja quasi mein Beritt, und es freut mich, dass das Thema Kollaboration wieder in neuem Gewand mehr Aufmerksamkeit bekommen soll – nachdem vor Jahren im Rahmen des Knowledge Management Hypes leider zu Tode geritten wurde.

Nur: “Der Mensch ist Mittelpunkt”. Das ist mittlerweile so platt, dass man es auch nicht mehr hören kann. Der Mensch ist Mittel. Punkt. So vor zwanzig Jahren schon eindringlich formuliert, meines Wissens vom Herrn Sattelberger. Oder besser: Der Mensch braucht Mittel, Mittel zur Zusammenarbeit, zum gemeinsamen Arbeiten an Ergebnissen, unabhängig von Aufenthaltsort, unabhängig von der Zeit, synchron und asynchron. Das ist es, was in der neuen Arbeitswelt immer wichtiger wird. Insofern eigentlich nichts neues, aber eben mal wieder oben auf der Agenda.

Zu Recht.

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Google Apps Upgrade

Just upgraded my Google Apps account – and moved all services that still were linked to my private Google account to my kluge.de account.

So be aware of some requests in your inbox.

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There’s An App For That

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Ozzie has seen the future

Some excerpts from Ray Ozzies post “Dawn of a new day:

Complexity kills. Complexity sucks the life out of users, developers and IT. Complexity makes products difficult to plan, build, test and use. Complexity introduces security challenges. Complexity causes administrator frustration.

And as time goes on and as software products mature – even with the best of intent – complexity is inescapable.

Indeed, many have pointed out that there’s a flip side to complexity: in our industry, complexity of a successful product also tends to provide some assurance of its longevity. Complex interdependencies and any product’s inherent ‘quirks’ will virtually guarantee that broadly adopted systems won’t simply vanish overnight. And so long as a system is well-supported and continues to provide unique and material value to a customer, even many of the most complex and broadly maligned assets will hold their ground. And why not? They’re valuable. They work.

But so long as customer or competitive requirements drive teams to build layers of new function on top of a complex core, ultimately a limit will be reached. Fragility can grow to constrain agility. Some deep architectural strengths can become irrelevant – or worse, can become hindrances.

Remembers me not only of Microsoft products but of an collaborative solution he invented.

Furtheron about the shift toward the continuous services and connected devices model:

As we’ve begun to embrace today’s incredibly powerful app-capable phones and pads into our daily lives, and as we’ve embraced myriad innovative services & websites, the early adopters among us have decidedly begun to move away from mentally associating our computing activities with the hardware/software artifacts of our past such as PC’s, CD-installed programs, desktops, folders & files.

Instead, to cope with the inherent complexity of a world of devices, a world of websites, and a world of apps & personal data that is spread across myriad devices & websites, a simple conceptual model is taking shape that brings it all together. We’re moving toward a world of 1) cloud-based continuous services that connect us all and do our bidding, and 2) appliance-like connected devices enabling us to interact with those cloud-based services.

H sees a future of amazing, pervasive cloud-centric experiences delivered through a world of innovative devices that surround us:

Today’s PC’s, phones & pads are just the very beginning; we’ll see decades to come of incredible innovation from which will emerge all sorts of ‘connected companions’ that we’ll wear, we’ll carry, we’ll use on our desks & walls and the environment all around us. Service-connected devices going far beyond just the ‘screen, keyboard and mouse’: humanly-natural ‘conscious’ devices that’ll see, recognize, hear & listen to you and what’s around you, that’ll feel your touch and gestures and movement, that’ll detect your proximity to others; that’ll sense your location, direction, altitude, temperature, heartbeat & health.

I agree to his predictions for the future. Maybe its not the future of Microsoft he has seen. And even not Googles future. But it will happen.

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A world without e-mail, Part 2

After yesterdays posting about visions for a social workplace I stumbeld upon Kevin Rose´s tips to get rid of the email problem:

#5: Add a http://three.sentenc.es/ email signature and keep them short.

“Treat all email responses like SMS text messages, using a set number of letters per response. Since it’s too hard to count letters, we count sentences instead.

three.sentenc.es is a personal policy that all email responses regardless of recipient or subject will be three sentences or less. It’s that simple.”

Example signature:
——————————————–
Q: Why is this email three sentences or less?
A: http://three.sentenc.es
——————————————–

#4: Type “Sent from iPhone” under your short responses. People don’t expect long responses when you’re on your phone. Don’t forget to mispell a few words.

This all looks graet +1!!
Sent from iPhone.

#3: Create a ‘VIP’ filter. Add your boss, investors, and close friends. Flag them red and throw them in a separate folder. This is the first place I check every morning.

#2: (Gmail only) Keep the spam out. If you’re giving your address to a potentially shady website, tack on +spam to the end, example: yourname+spam@gmail.com. You can then filter those emails into a spam folder you check periodically. (ProTip: the +spam is a variable that can be anything you want, eg. yourname+football@gmail.com etc., make as many as you like)

#1: (Apple Mail or similar program) Setup an email bankruptcy filter. This is a little bit of a dick move, but if you’re getting hundreds of new emails a day, it just might work.

Step 1: Create a filter that auto-responds to all unopened emails > 14 days old w/the following message:

Your email (below) is now 14 days old and has not been opened. To minimize email buildup your email has now been placed in the archive. Should you still require a response simply respond back and you’ll automatically be added to the priority queue. Thank you.

Step 2: Setup another filter that looks for the text “Your email (below)”, this will catch the email responses back to you from those still requiring your response. Filter these into a special folder you check and respond to daily.

Reminds me of an article I wrote back in 2004. After returning from vacation the CEO deleted all the unread mails in his inbox and stated: “who really needs a response to his mail calls me or will write a letter”.

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A world without e-mail

A story worth reading about Luis Suarez and his vision of a Social Workplace where you are able to reduce e-mail to a minimum. Follow his steps to reduce the amount of e-mail you receive:

1. Don’t Reply
If you want to stop receiving so much e-mail, the number one rule is don’t reply to it. The more you reply, the more you will get back. If you break that chain, you are already on a good path to kill most of the e-mail you get.

2. Study Your Inbox
Next, study your inbox. Evaluate the kind of personal interactions that are taking place there. For example, you may find out that you subscribe to a hundred newsletters and you don’t read any of them.
After you’ve studied the way you use your inbox, try to group e-mails together into categories — newsletters, Q&As, e-mails from family members, etc.

3. Tackle One Area a Week
After you’ve evaluated you intake, slowly move one of those groups away from your inbox. Don’t try to cover them all in one go, because it will be too much.

One week, unsubscribe from newsletters and try and find alternative sources such as a feed reader or relevant Twitter accounts.

You may find that you are bombarded with e-mail questions from colleagues, and that you get one particular question 40 times from 40 different people in one month.

So the next week, sort out the Q&A. The way to deal with that is to set up a blog offering the answers. The blog will be indexed by Google, and your answers will be available to everyone out there. This means you are no longer part of the bottle neck, and you are helping people to feed themselves with the information that they need.

Simple steps indeed. I am currently sorting out all these newsletters again and trying to evangelise people by helping them sharing documents. It´s still work in progress since years. Because it is not a question of tools. We had Lotus Notes for years, we have Google Apps, Sharepoint, Wikis and all the helpfull collaboration solutions. But still people mail attachments back and forth.

It is hard to change old habits. But with a new generation of users in the corporate universe this might change. They grew up with Facebook & Co, and they use e-mail today just to write a message to their parents.

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A normal day in 2014

This is the result of the Open Innovation experiment. It is an experience video showing the future of screen technology with stretchable screens, transparent screens and e-ink displays, to name a few.

-> TAT Youtube Channel

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Enterprise 2.0 als Turbolader

Das Netz ist ein äußerst willkommener Beschleuniger dessen, was gute Menschen schon immer wollten.

Grossunternehmen sind die letzten bolschewistischen Organisationen, weil sie es geschafft haben, sich fast umweltresistent sich abzuschotten.

Thomas Sattelberger, Personalvorstand Deutsche Telekom AG.

Prof. Peter Kruse und Thomas Sattelberger diskutieren über Macht, das Enterprise 2.0, die vernetzte Welt und Großunternehmen als letzte Spezies bolschewistischer Organisationenen.

Hochinteressant, wie Enterprise 2.0 auf Human Ressources trifft. Weiter diskutiert wird dann aber leider hinter verschlossenen Türen.

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