Archive for the 'IBM' Category

Ozzie has seen the future

Some excerpts from Ray Ozzies post “Dawn of a new day:

Complexity kills. Complexity sucks the life out of users, developers and IT. Complexity makes products difficult to plan, build, test and use. Complexity introduces security challenges. Complexity causes administrator frustration.

And as time goes on and as software products mature – even with the best of intent – complexity is inescapable.

Indeed, many have pointed out that there’s a flip side to complexity: in our industry, complexity of a successful product also tends to provide some assurance of its longevity. Complex interdependencies and any product’s inherent ‘quirks’ will virtually guarantee that broadly adopted systems won’t simply vanish overnight. And so long as a system is well-supported and continues to provide unique and material value to a customer, even many of the most complex and broadly maligned assets will hold their ground. And why not? They’re valuable. They work.

But so long as customer or competitive requirements drive teams to build layers of new function on top of a complex core, ultimately a limit will be reached. Fragility can grow to constrain agility. Some deep architectural strengths can become irrelevant – or worse, can become hindrances.

Remembers me not only of Microsoft products but of an collaborative solution he invented.

Furtheron about the shift toward the continuous services and connected devices model:

As we’ve begun to embrace today’s incredibly powerful app-capable phones and pads into our daily lives, and as we’ve embraced myriad innovative services & websites, the early adopters among us have decidedly begun to move away from mentally associating our computing activities with the hardware/software artifacts of our past such as PC’s, CD-installed programs, desktops, folders & files.

Instead, to cope with the inherent complexity of a world of devices, a world of websites, and a world of apps & personal data that is spread across myriad devices & websites, a simple conceptual model is taking shape that brings it all together. We’re moving toward a world of 1) cloud-based continuous services that connect us all and do our bidding, and 2) appliance-like connected devices enabling us to interact with those cloud-based services.

H sees a future of amazing, pervasive cloud-centric experiences delivered through a world of innovative devices that surround us:

Today’s PC’s, phones & pads are just the very beginning; we’ll see decades to come of incredible innovation from which will emerge all sorts of ‘connected companions’ that we’ll wear, we’ll carry, we’ll use on our desks & walls and the environment all around us. Service-connected devices going far beyond just the ‘screen, keyboard and mouse’: humanly-natural ‘conscious’ devices that’ll see, recognize, hear & listen to you and what’s around you, that’ll feel your touch and gestures and movement, that’ll detect your proximity to others; that’ll sense your location, direction, altitude, temperature, heartbeat & health.

I agree to his predictions for the future. Maybe its not the future of Microsoft he has seen. And even not Googles future. But it will happen.

A world without e-mail

A story worth reading about Luis Suarez and his vision of a Social Workplace where you are able to reduce e-mail to a minimum. Follow his steps to reduce the amount of e-mail you receive:

1. Don’t Reply
If you want to stop receiving so much e-mail, the number one rule is don’t reply to it. The more you reply, the more you will get back. If you break that chain, you are already on a good path to kill most of the e-mail you get.

2. Study Your Inbox
Next, study your inbox. Evaluate the kind of personal interactions that are taking place there. For example, you may find out that you subscribe to a hundred newsletters and you don’t read any of them.
After you’ve studied the way you use your inbox, try to group e-mails together into categories — newsletters, Q&As, e-mails from family members, etc.

3. Tackle One Area a Week
After you’ve evaluated you intake, slowly move one of those groups away from your inbox. Don’t try to cover them all in one go, because it will be too much.

One week, unsubscribe from newsletters and try and find alternative sources such as a feed reader or relevant Twitter accounts.

You may find that you are bombarded with e-mail questions from colleagues, and that you get one particular question 40 times from 40 different people in one month.

So the next week, sort out the Q&A. The way to deal with that is to set up a blog offering the answers. The blog will be indexed by Google, and your answers will be available to everyone out there. This means you are no longer part of the bottle neck, and you are helping people to feed themselves with the information that they need.

Simple steps indeed. I am currently sorting out all these newsletters again and trying to evangelise people by helping them sharing documents. It´s still work in progress since years. Because it is not a question of tools. We had Lotus Notes for years, we have Google Apps, Sharepoint, Wikis and all the helpfull collaboration solutions. But still people mail attachments back and forth.

It is hard to change old habits. But with a new generation of users in the corporate universe this might change. They grew up with Facebook & Co, and they use e-mail today just to write a message to their parents.

The LotusLive Support Bot

An answer from LotusLive support regarding my request:

Danke für Ihre LotusLive Supportanfrage. Support ist zur Zeit nur in Englisch verfügbar. Wir prüfen, Technischen Support in weiteren Sprachen in Zukunft anzubieten. Wir haben Ihre Anfrage maschinell auf Englisch übersetzt, konnten jedoch keine passenden Antworten finden. Wir bitten Sie, Ihre Support Anfrage in Englisch an support@lotuslive.com zu senden und wir werden Sie weiter unterstützen.

Englische Übersetztung Ihrer Anfrage:

Hello Lotus Support

two concerns torment me:

1. I would like to edit my account information and my password does not work, alternatively, I’ve forgotten. If I reset the password, although I have noticed that an email was sent to me, but it depends on none. Also in the SPAM filter does not matter.

2. My client has established a space on Lotus Live, and I can not add, since I’m already registered. Why, exactly, he can not add an existing account?

My e-mail address is the address of registration:

Thanks for fast support

Greeting

Alexander Kluge

I love translation bots. And I do understand why there is no standard solution for that problem – nobody would ever understand this.

Cloud Cuckoo Land

Everybody talks about cloud services. Everyday we receive new cloud offerings from all big vendors. And the marketing machineries work very well – at least customers are testing the offerings more and more.

So does mine. Big company, very blue and yellow deciders. And yellow consultants. Conclusion: We will look at LotusLive first.

IBM opened a virtual space for my customer. We started configuring the service and added our team members. All team members? No. There is just one team member that will stay outside the cloud. It´s me.

The reason is simple. All members were new members to LotusLive. Except me. Unfortunatly I did not want to pay for the LotusLive service, so my test account expired and now we were not able to add my email adress:

LotusLiveUservorhanden

Remember: We are in Germany and this messages tells the admin to call a US number. Of course he can not call US number from his business phone.

Meanwhile I tried to log in with my old data. Fail. I was told username and password are wrong. So I tried to recover my password, entered my email adress – and was told that my account will be reset immediatly and I will receive a new password. This was about 6 hours ago. Still no email from LotusLive.

So I decided to write to support@lotuslive.com, of course in german, because the User Interface is in german so I was sure there is german speaking support staff on the other site. Then I received an automated response from an account named “ASC”, email adress “ASC@virtela.com”. Who the hell is “Virtela” I thought:

lotuslivesupport

Oha, it´s the LotusLive support, answering in english. This was 11:27 local time. Still there is no answer from what they call the “Sebior support”.

IBM, if you want to play with the others in the cloud, you should care about this. If you offer the service world wide in local language, then you need to support this language. Without toll numbers in the US but with toll free local numbers. If you want to sell that stuff, you should be fast answering problems from test companies. They might change to another provider in the clouds. Its just one mouse click away.

Yellow for Less Green

Unfortunatly I will not make it to attend DNUG this time. I guess this will be an interesting conference, and I wonder what Lotus executives will have to say about what is happening in Lotus land.

I guess IBM will announce to do things different. Regarding marketing we see some serious efforts made with the Smart Work campaign.

Still I think most of the non IBM / Lotus customers do not get the story. Maybe we will hear more about this tomorrow in Düsseldorf.

What we definetly will here about tomorrow is a special promotion for Lotus products with a significant 25% discount on new licences and reinstatements. Reduced prices will be available for a few months. IBM hopes to win back lost Lotus customers back into maintenance mode – and to win new customers from the dark site who are facing yet another large renewal bill for evil products like Exchange in Micrsofts fiscal Q4.

From my perspective there are two kinds of customers in the first category: The customers who discontinued maintenance will not reinstate, because they are happy with the pre-Notes 8 releases and they want to avoid upgrade of clients. Marketing will have to do a good job to convince these customers.

The second kind of customers are very happy about Notes 8, but they have maintenance and will not buy new licenses – because they simply don´t need to because business does not grow in these times.

In the second category it will be a hard sell too. License costs are only a small part of the budget for choosing a new messaging and collaboration infrastructure. But in some cases it might help.

In Germany we call this “Abwrackprämie” – a scrappage program for MS licences. Maybe 25% discount is real good argument ;-)

What’s the story, Lotus?

I read a lot these days about Lotus Marketing – and most of the things are not really new for someone who has been in that business for years. Looking at the marketing campaigns IBM came up with the last years most of them were worse than the campaign before. Just remember the Codenauts! None of my customers got the message.

Today I stumbled upon Stuart McIntyre´s posting, and I think I should link to it because he put it the right way:

As the head of a 50-person ‘up and coming’ organisation from London that is faced with alternatives from Google, Socialtext, Jive, Huddle, Alfresco etc and little understanding of the Lotus portfolio beyond some buzz on the web about Lotus Connections or Quickr, I’d have walked away utterly confused at what IBM/Lotus was actually offering me or my business.

Nobody outside our little, very closed Lotus community understands what IBM is talking about today. Thats a big problem when a business partner tries to sell the message to it´s customers. I was one of these partners the last 10 years. And I wish IBM would have continued marketing like Lotus did in the past.

Today I work with people in IT organizations who are responsible for running large infrastructurs. They don´t even talk about Lotus. Lotus is something they know back from the old day – but it´s irrelevant today.

In my last position sometimes I felt like the last Jedi. But the force was not with me. Today I see some new efforts being made, including some of the videos of the Working Smarter campaign on Youtube. I would like to see Lotus back on the agenda of my current customers. And still I think: When IBM would like to do good marketing, they could do it. Maybe they simply don´t want to.



Confirmed

Since I left my old job in October and set up my new company I worked on so many Non-Lotus related things I nearly forgot about Lotusphere.

I have been to Lotusphere Orlando all the last years, I have visited Lotusphere Europe back in the old days – and I will be there 2009. Thanks to IBM I took the chance to see what´s next in the collaboration business. This time I will be there as a consultant, not as a reseller and software developer. My role has changed, probably my point of view, too.

I am happy to meet lots of people I know for years now. See you there in January.



What would you do, if you were in charge of Lotus?

Today I had the time to read all the comments to last weeks posts about Lotus Notes’ core strengths and weaknesses. Finally Volker asked: What would you do, if you were in charge of Lotus?. And Alan Lepofsky, now Director of Marketing at Socialtext, hits the mark:

[...] DRAMATICALLY simplify the product portfolio down to only 3 offerings: Notes/Domino, Sametime, and Connections.

Gone as standalone products would be Quickr, Doc, Workflow, Portal, Forms, Portal, Mash-ups, Traveler, Symphony, and anything else I’ve left off. Not gone as features, just gone as stand alone purchasable units which require marketing, confuse customers and press, etc. Take their code, and weave it appropriately into the 3 products above.

For example, Quickr does two things, file/attachment sharing and team sharing sites. The main confusion over Quickr is Domino or J2EE? Fine, remove any talk about that, by taking the Domino Quickr code and moving it into… Domino. Take the J2EE Quickr code, and make it part of Connections. Don’t talk about parity across the platforms, talk about how Domino now has file sharing and team spaces, and how Connections now has file sharing and team spaces. That is not overlapping product functionality, as both products need those features. [...]

-> read on

I know IBM is listening. I hope they will understand.




Some thoughts on Google Apps

So this used to happen a few years ago from time to time: a customer meeting with me and some other vendors. Somehow the discussion starts about Lotus Notes vs. Microsoft Exchange. The good and the evil. Platform dependency vs. freedom of choice. Mail-only client vs. platform for applications. Performance, backup, pricing, yada yada yada. But these kind of discussion seemed to stop a few years ago.

Today I had a kind of déjà vu experience. Me and my beloved competitor discussing about the question “why not migrating all that Notes stuff to Exchange?”. The customer is a small 50 user services company and uses Notes mainly for mail and calendaring. They want to have some Quickr style web based teamrooms, so it was obvious they raised that question. But this time it ended up at an interesting point: Why not use Google Apps instead of Notes or Exchange?

I know a few companies actually evaluating Google Apps. Most comments I get are like “looks very promising”. And I can understand it. As expected we covered the usual questions, and we received some unusual answers from the boss:

Some random vendor: Do you really trust Google when they hold all you e-mail data?
Boss: I trust you too. Why not trust Google?

V: But you know they can read everything?
B: My admin probably can read everything, too.

V: But your admin is your employee since years, you know him personally and you trust him!
B: Do I?

V: So what about reliability and availability? Look at the news about Googles outage a few weeks ago!
B: So you want to tell me that my server is more available in average?

V: No, I know, we had that disk crash last week, yes, but if you would have ordered our clustering offer, that crash would not have been any problem for you.
B: So what was exactly the price for “clustering” our servers, I mean: hardware, software and your service?
V: Grmpf…

Our talk was not exactly like this, I took this to extremes. And yes, I know how a professional sales guy should act in that situation – this was fortunately a discussion between business men and friends.

But I have that feeling we are much closer at the point where messaging and collaboration components become a commodity than large software vendors are able and willing to admit. I read the discussion about Google Apps and SaaS at Ed Brills blog and we put some irony on it when the Domino servers were down in Westford.

My point is: I really don’t know anymore if I should advise my customers – especially in the SOHO and SMB market – to build and maintain their own operating and data center. Why should a small company with 50 employees run four to six servers in a room, which he could use for another employee for example? It costs money for space, for energy, for services. Yes, we as a service company sell the hardware, we do the services, we install and customize the software. But what they basically need is mail, calendaring, maybe teamrooms, document management, adress management, activities, CRM. Yes, they could do this with Lotus Notes/Quickr/Sametime/Connections or Microsoft Exchange/Sharepoint/etc. All theses services run on different servers, which are based on different technologies, and nobody from their own staff members ever wants to install a Websphere server to have Lotus Connections up and running. Good for us, you would say. No. They would never pay for that. And – to stay with my todays discussion – no SOHO company can afford a Domino licence which allows clustering – and two servers just for a reliable mail solution.

So why not just setup Google Apps? I know so many companies using salesforce.com, and they are happy. If you can get CRM as SaaS, why not messaging and collaboration? Google is nearly enterprise ready from my perspective, and I am not only talking with SOHO and SMB companies – I hear it from large accounts 5000+ too. I don’t see any other vendor in that space, even not IBM with its hesitant Bluehouse attempt. So this all makes me think. It is provocative, I know.

Correct me if I am wrong.

Neuer Vorturner bei Bündnis 90/Die Grünen

Ab jetzt folgen “Bündnis 90/Die Grünen” mir!

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Der Countdown läuft an IBM vorbei

Post von einem ehemaligen Mitarbeiter, der mittlerweile bei T-Systems schafft:

Hi Alexander,

[...] Wie Du sicherlich weißt, vetreiben wir gerade massenhaft das iphone. Einige unserer Firmenkunden haben natürlich immer noch Lotus Notes im Einsatz und wünschen sich eine sync möglichkeit zwischen Notes und iPhone.

Habt ihr da etwas im Köcher?

Grüße

Nein, wir haben immer noch nichts im Köcher, was wir wirklich empfehlen können.

Übermorgen geht es offiziell los, das große Unboxing hat schon begonnen, und ich verfolge nur noch kopfschüttelnd, wie ein Unternehmen nach dem anderen eine -> solche Lösung bauen wird, weil sie leider “noch” Lotus Notes im Einsatz haben. Was dann folgt, kann man sich lebhaft ausmalen.

Wieso IBM immer noch keine Lösung parat hat? Unklar. Wieso IBM meint, Apple müßte etwas tun? Arrogant. Warum man nicht den großen IBM Mobility-Partner RIM ein wenig zwingt, einen Blackberry-Client für das iPhone zu bauen? Ignorant. Selber hat IBM die Mobility-Entwicklung komplett verschlafen. Es herrscht Silo-Denken und alle haben die Scheuklappen auf. Das dürfte ein interessantes Lehrstück werden, wie solche als lächerlich wahrgenommenen Entscheidungen über Business Kasper Spielzeuge massiv Marktanteile im Messaging Markt verschieben können.

Notes or Exchange?

Please help us finding a better answer than the official statistics, go to Volkers site and add your input.

Statistics that seem to contradict each other make me curious. So let’s put an end to the discussion how many of the worlds largest corporations use Notes or Exchange.

Go to this wiki: http://dominoorexchange.pbwiki.com/, state your name and mail address and use the invite key “that is the question”.

Now you can look at the current list and add your own knowledge. We should be able to complete this list in less than a day.

Thanks.

Bremer Social Software Musikanten



Heute gehts nach Bremen. Dort wird das hohe Lied auf Social Software for the Enterprise gesungen. Bin gespannt, wer von den Anwender-Unternehmen da schon mitsingen kann. Und wer der Esel und wer der Hahn ist. Ich persönlich kenne nicht allzu viele, die mitsingen können.

Freue mich jedenfalls auf die alten und die neuen Gesichter – sofern diese nicht eh alle in Irland sind.

Partnern mit Partnern

Das Geschäft mit IBMs Lotus Software ist ein Partnergeschäft. Die Business Partner treiben das Geschäft im Mittelstand voran, wo man sonst auf IBM niemals hören würde. Für beide Seiten ist das viele Jahre lang ein einträgliches Geschäft gewesen.

In den schlechten Zeiten hat sich diese Business Partner Gemeinde etwas gelichtet. Heute gibt es nach meinem Gefühl eher weniger, dafür aber sehr mächtige Partner, die auch gezielt gefördert werden von der IBM. Das macht den Kleinen das Leben nicht leichter, aber so ist eben das Spiel.

Viel schlimmer ist aber, dass offenbar die Business Partner, die selber ein Partner-Programm meist in Anlehnung an das große Vorbild aufgebaut haben, nun offenbar neue Einnahme-Quellen suchen.

Heute schreibt mir ein sehr bekannter Hersteller Lotus Notes basierter Lösungen für Mail Management, dass sie meinen Business Partner Vertrag einseitig kündigen. Grund: Wir waren nach über 10 Jahren der aktiven Vertriebspartnerschaft nicht bereit, den neuen Vertrag zu unterschreiben, der eine jährliche Gebühr dafür enthält, dass wir die Software-Produkte dieses Herstellers verkaufen dürfen.

Wir verkauften bisher jährlich einen oberen fünfstelligen Betrag dieser Lizenzen. Aber gibt eine Reihe guter Alternativen, auch wenn dieser Hersteller noch in seinem Segment deutlich führt. Auf die Alternativen werden wir wohl jetzt unsere Kunden aktiv hinweisen.

Vom großen blauen Vorbild lernen heißt Siegen lernen? Ich fürchte der Schuß geht nach hinten los. Partnergebühren funktionieren in kleinen zersplitterten Märkten mit geringen Volumina und der Möglichkeit, schnell anderes Know-how aufzubauen, nicht.

iPhone entering Lotus shops

From a recent conversation with another IBM business partner:

If all those people who told me the last days they will purchase a next generation iPhone really do it – we will have a serious problem integrating that stuff into our customers Lotus Domino environment…

Fully agree. That will raise many unwanted questions for us too. I already had those questions because many executives already have an iPhone and want to use it for business.

Nobody can say we have not been warned.

A Big Disapointment


Yesterday evening Apple announced iPhone 2.0 software. A beta is available now. Apple will deliver the SDK and new enterprise features. Enterprise features? Do I hear Lotus Domino support? No, Apple supports Microsoft Exchange ActiveSync. No news about the second half of the world, no word about IBM. So where was IBM yesterday? IBM even was not named as a partner.

At Lotusphere everybody expected an iPhone announcent. There was an announcment, but it was dissapointing as well. Nobody really just wants an Domino Web Access on iPhone, everybody wants an integrated push solution for PIM data. Finally as Notes / Domino 8.0.1 arrived two weeks ago, even the DWA access for iPhone was missing. Any third party vendors out there, who will deliver? No. Onebridge will come out with a kind of managed IMAP support. Not what users looking for. So half of the world will not get an enterprise feature for iPhone. So where is IBM?

So what is really disappointing here is the ignorance of IBM at this point. Yes, iPhone has “only” a one percent marketshare in the US, and marketshare in Europe might be even lower. But as in the “Mac support” discussion the last years IBM ignores that its the opinion leaders that early adopt these kind of technologies. And these are very often the decision makers.

I will not loose a customer at this point as some colleagues pointed out. Nobody will now move from Notes to Exchange because of missing iPhone support. There are tons of good arguments to choose Lotus Notes / Domino over Exchange. But people who are today evaluating which technology to choose might have now a slightly different perception of IBM claiming “innovation” as IBMs business. Some decision makers will not hear when IT talks to them about scalability, robustness, platform independence. They want to have an vendor that is setting the trend – or at least working with the companies that set the trends.

Update: Read Ed Brills blog entry. Thats the other side of IBM. People who communicate openly on issues like this. Respect.

New notes in an old symphony

There was a lot of discussions about IBM introducing Lotus Symphony (again). It does make if you look at it from the Eclipse point of view and the integration strategy with Lotus Notes 8. And it is definitly a good initiative by IBM supporting the ODF file format and presenting an alternative solution for MS Office. But still I wonder who else should choose Lotus Symphony over OpenOffice but the Lotus Notes 8 shops – and there are not much yet that rooled out the Eclipse based new Notes version.

Hopefully this experiment will not end like the one 22 years ago:

(via Tim Anderson)

Notes travels

So finally there will be a built-in mobile solution in Lotus Domino. IBM will release a product called Lotus Traveller in 2008 within the code stream of Lotus Notes 8.0.1.
At DNUG in Dresden this June I read on one of the roadmap charts a feature called “push mail” in the 8.0.1 release, but nobody could give me more information about this.

So while Ed Brill talks about “push mail” the official announcement today calls it “real-time replication”. From what I can see the solution is not a separate PIM client on the device – hopefully it uses the apps on the Windows Mobile device.

While we are working with iAnywhere/Onebridge, Nokia and RIM to mobilize data I am very curious if someone has more information about the technical solution – and about the licensing model. It will be probably free of charge to compete with Microsofts free of charge mobile service for Exchange.

Update: It IS free of charge. No additional cost. I did not read that point in the announcment.

Collaborate Now without Sametime 7.5.1 support?



Collaborate Now
is extremly usefull while working with IBM colleagues. I stopped using the Sametime access to IBM a few weeks ago while switching back and forth between Notes 8 beta, Sametime 7.5 stand alone install and my old Notes 7 installation. Now I realized: Collaborate Now does not work any more with my Notes 8 Beta 2 install which includes the Sametime 7.5.1 plugin. Accessing Collaborate Now through the web using the java client still works fine.

So is the Sametime 7.5.1 client blocked by the gateway?

Sametime + Plazes = Sameplaze!

Marco just sent me one small file called ebf.sameplaze. Put it into Lotus Sametime plugin directory, restarted Lotus Sametime, and voilá: Plazes integrated into the Lotus Sametime client:

ebf.plazer.client

It even gives you the ability to overwrite the location information from Lotus Sametime:

ebf.plazer.configuration

I had some trouble with the Plazer switching between locations with and without proxy settings. Plazer crashed every time. On the other hand location information provided by Lotus Sametime functionality was poor. So both together fits perfect for me.

Thanks, Marco.