Archive for the 'IBM' Category

Social Software kann man installieren – Social Business aber nicht

Dok Magazin Social Business Kluge Consulting

Wer drüben auf meinen fachlichen Seiten herumstöbert, der weiß schon lange, dass mich das Thema “Social Software” auch beruflich umtreibt. Jetzt habe ich mich im DOK.magazin dazu geäußert. Und empfehle ganz nebenbei auch mal den Besuch meiner frisch aufgeräumten klugen Consulting Seite.

Zum direkten Download des PDF -> hier entlang.

Versions Out Of Control

Impressions from todays Social Business project meeting:

Next week we will upgrade our existing social business infrastructure from IBM Connections Version 4.0 to Version 4.5.

Which does NOT include the new file management capabilities like nested folders. Nobody told us before. Not IBM. Not the system integrator. Nested folders are one of the main requests from the customers key users.

So we need to license and install the required IBM Connections Content Manager add on (the artist formely known as Filenet), Version 4.5 of course. Which is available, but needs to run on a separate machine.

Which does NOT include IBM Docs for collaborative content creation and editing. Which everybody expected to ship with IBM Connections 4.5. Because everybody who tested this on Greenhouse and saw the colorful slides believed in it. But this feature requires licensing and installating IBM Docs Version 4.5. Or Version 1.0.3. Which is currently not available. Maybe in three months. Current version would require some components running on Linux Red Hat, other components on Windows – and the document converter is still far from usable.

Today IBM released IBM Connections App Version 4.1 to support the features from IBM Connections Version 4.5. Which does not contain the promised “dropbox style” sync capabilities. Maybe this will come in App Version 4.5?

So what will we have after upgrading to IBM Connections Version 4.5? A new Websphere Version. Ahh. And @mentions. Ohh.

You need to understand. This is not Web 2.0 tools simply transfered to Enterprise 2.0. This is enterprise software. This is IBM.

Still think IBM Connections is one of the best E2.0 suites out there in the market. Hopefully IBM will not IBMify this solution.

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Social Business: Beyond the Tweets and Likes

Graham Kittle (IBM) kommt heute in der Huffington Post mit einem kurzen Artikel zum Thema Social Business daher.

Every company these days knows they have to get social. Yet often, even when organizations think they’re embracing social media in a big way, they aren’t. For most companies, social means marketing. It equals Facebook likes and Twitter followers. But that’s just the price of entry into the social world we — the 1.5 billion people using social networks — are crafting around us.

Because as powerful as social media is for exchanging ideas, it has the potential to do so much more for organizations.

It can, in fact, become a new production line.

Ich hatte letzte Woche die Gelegenheit, über meine Gedanken und Erfahrungen zu dem dem Themenkomplex “Enterprise 2.0″ aka Social Business zu sprechen.

Einige Unternehmen begleite ich derzeit auf dem Weg in die neue Wunderwelt. Es geht um hierarchiefreie Kommunikation. Es geht um abteilungs-, bereichs- und unternehmensübergreifende Zusammenarbeit. Es geht um Unterstützung von Teams, flexiblen Arbeits- und Interessengruppen. Es geht – wieder einmal – um Wissensmanagement. Alles schon mal dagewesen, alles nichts neues. Es wird an den Grundfesten traditioneller Aufbau- und Ablauforganisationen gerüttelt, die Machtfrage gestellt und dien Ohnmacht erkannt, wenn neue Werkzeuge und junge Mitarbeiter plötzlich etablierte Strukturen aufmischen.

Was ist neu? Die Werkzeuge aus der Web 2.0 schwappen nach 10 Jahren jetzt in die Unternehmen. Und die Geschwindigkeit der Veränderung nimmt ständig zu. Manche Unternehmen reagieren mit Verweigerung. Manche versuchen sich zu stellen. Und manche delegieren das Thema in die IT oder zu den “Social Media Managern” ins Marketing. Leider. Marketing schaut auf die Kundschaft und nicht nach innen. Und IT hat Angst, Kontrolle über Werkzeuge und Prozesse zu verlieren. Zu recht.

Es geht um die Frage, wie sich Unternehmen als Ganzes heute aufstellen, um morgen noch am Markt zu sein. Unternehmen entstehen heute schnell, wachsen schnell – und sterben schneller.

Speed changes everything (Jason Fried)

In der Zukunft wird noch mehr gelten: Es gibt nur noch zwei Arten von Unternehmen – die schnellen und die toten.

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Law of Software Envelopment

Lotus_Notes

“Every program attempts to expand until it can read mail. Those programs which cannot so expand are replaced by ones which can.”

~ Law of Software Envelopment (by Jamie Zawinski)

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Tote Hose

Bei IBM auf Facebook wird “nur noch diese Woche” über Social Business diskutiert. Da denkt man ja fast: Nix wie hin. Nur noch diese Woche!

Also ich so hin. Und keiner ist da. Der eine oder andere Like. Aber diskutieren ist anders. Schaue daher mal rüber zur IBM Deutschland Seite, zu der ich ohne Link finden muss. Immerhin: Da kommentiert wenigstens die CeBIT, die sich auf die IBM freut. Ansonsten gleiches Bild. Und die üblichen Verdächtigen.

Mensch, IBM, ihr investiert gerade soviel in das Thema Connections und Social Business. Da werden sich doch wohl Wege finden, die Leute mit Hilfe vieler schlauer Social Media Berater zum Dialog zu ermuntern. Aber so “nur noch diese Woche wird diskutiert” in die leere Halle zu rufen, das ist ungeschickt.

Schlagende Verbindung

Watch live streaming video from ibmwebcastgermany at livestream.com

Mittwoch war Enterprise 2.0 Tag. Oder Social Business Tag. So nennt es IBM – auch wenn es leider ständig zu der Frage führt, ob wir uns jetzt im Bereich “Soziale Dienste” verdient machen.

Abgesehen von dem unglücklichen Namen macht aber IBM anscheinend vieles richtig. Und da Kommunikation und Kollaboration die ureigensten Ex-Lotus Themen sind, rennt die Gemeinde mit. Das halte ich auch für richtig. Ein bisschen IBM und viele Kundenreferenzen. Es war eine gelungene Verbindung zwischen Inhalten und einem schönen Veranstaltungsort im Porsche Museum.

Die Lösung der sozialen Frage heißt bei IBM jetzt Connections 4.0 und macht in dieser gerade erschienen Version einen sehr guten Eindruck. Kunden wie Bayer, hansgrohe oder Bayer sehen das anscheinend auch so.

Insgesamt also ein schöner Überblick über die Herausforderung, Informationen im Unternehmen auf neuen zeitgemäßen Wegen bereit zu stellen und die Mitarbeiter in Prozesse einzubinden. Über IT hinaus strahlt das Thema auch aus. Die diskutierten Fragen im Zusammenhang mit der Einführung von Enterprise 2.0 Technologien wie “Brauchen wir vielleicht bald keine Führung mehr?” oder “The End of the Org Chart?” zeigen das deutlich.

Also: Hat Spaß gemacht und war lehrreich. Danke für die Einladung. Nur ein Wunsch, liebe IBM: Die Bereitstellung der Videos komplett ohne Beschreibung und ungeschnitten mit bis zu 20 Minuten Standbild ist extrem unglücklich. Es wäre gut zu wissen, was eigentlich in welchem Mitschnitt steckt. Da es auch immer noch keine bereitgestellten Slides gibt, würde wenigstens das Tagging der Videos helfen.

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Ozzie has seen the future

Some excerpts from Ray Ozzies post “Dawn of a new day:

Complexity kills. Complexity sucks the life out of users, developers and IT. Complexity makes products difficult to plan, build, test and use. Complexity introduces security challenges. Complexity causes administrator frustration.

And as time goes on and as software products mature – even with the best of intent – complexity is inescapable.

Indeed, many have pointed out that there’s a flip side to complexity: in our industry, complexity of a successful product also tends to provide some assurance of its longevity. Complex interdependencies and any product’s inherent ‘quirks’ will virtually guarantee that broadly adopted systems won’t simply vanish overnight. And so long as a system is well-supported and continues to provide unique and material value to a customer, even many of the most complex and broadly maligned assets will hold their ground. And why not? They’re valuable. They work.

But so long as customer or competitive requirements drive teams to build layers of new function on top of a complex core, ultimately a limit will be reached. Fragility can grow to constrain agility. Some deep architectural strengths can become irrelevant – or worse, can become hindrances.

Remembers me not only of Microsoft products but of an collaborative solution he invented.

Furtheron about the shift toward the continuous services and connected devices model:

As we’ve begun to embrace today’s incredibly powerful app-capable phones and pads into our daily lives, and as we’ve embraced myriad innovative services & websites, the early adopters among us have decidedly begun to move away from mentally associating our computing activities with the hardware/software artifacts of our past such as PC’s, CD-installed programs, desktops, folders & files.

Instead, to cope with the inherent complexity of a world of devices, a world of websites, and a world of apps & personal data that is spread across myriad devices & websites, a simple conceptual model is taking shape that brings it all together. We’re moving toward a world of 1) cloud-based continuous services that connect us all and do our bidding, and 2) appliance-like connected devices enabling us to interact with those cloud-based services.

H sees a future of amazing, pervasive cloud-centric experiences delivered through a world of innovative devices that surround us:

Today’s PC’s, phones & pads are just the very beginning; we’ll see decades to come of incredible innovation from which will emerge all sorts of ‘connected companions’ that we’ll wear, we’ll carry, we’ll use on our desks & walls and the environment all around us. Service-connected devices going far beyond just the ‘screen, keyboard and mouse’: humanly-natural ‘conscious’ devices that’ll see, recognize, hear & listen to you and what’s around you, that’ll feel your touch and gestures and movement, that’ll detect your proximity to others; that’ll sense your location, direction, altitude, temperature, heartbeat & health.

I agree to his predictions for the future. Maybe its not the future of Microsoft he has seen. And even not Googles future. But it will happen.

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A world without e-mail

A story worth reading about Luis Suarez and his vision of a Social Workplace where you are able to reduce e-mail to a minimum. Follow his steps to reduce the amount of e-mail you receive:

1. Don’t Reply
If you want to stop receiving so much e-mail, the number one rule is don’t reply to it. The more you reply, the more you will get back. If you break that chain, you are already on a good path to kill most of the e-mail you get.

2. Study Your Inbox
Next, study your inbox. Evaluate the kind of personal interactions that are taking place there. For example, you may find out that you subscribe to a hundred newsletters and you don’t read any of them.
After you’ve studied the way you use your inbox, try to group e-mails together into categories — newsletters, Q&As, e-mails from family members, etc.

3. Tackle One Area a Week
After you’ve evaluated you intake, slowly move one of those groups away from your inbox. Don’t try to cover them all in one go, because it will be too much.

One week, unsubscribe from newsletters and try and find alternative sources such as a feed reader or relevant Twitter accounts.

You may find that you are bombarded with e-mail questions from colleagues, and that you get one particular question 40 times from 40 different people in one month.

So the next week, sort out the Q&A. The way to deal with that is to set up a blog offering the answers. The blog will be indexed by Google, and your answers will be available to everyone out there. This means you are no longer part of the bottle neck, and you are helping people to feed themselves with the information that they need.

Simple steps indeed. I am currently sorting out all these newsletters again and trying to evangelise people by helping them sharing documents. It´s still work in progress since years. Because it is not a question of tools. We had Lotus Notes for years, we have Google Apps, Sharepoint, Wikis and all the helpfull collaboration solutions. But still people mail attachments back and forth.

It is hard to change old habits. But with a new generation of users in the corporate universe this might change. They grew up with Facebook & Co, and they use e-mail today just to write a message to their parents.

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The LotusLive Support Bot

An answer from LotusLive support regarding my request:

Danke für Ihre LotusLive Supportanfrage. Support ist zur Zeit nur in Englisch verfügbar. Wir prüfen, Technischen Support in weiteren Sprachen in Zukunft anzubieten. Wir haben Ihre Anfrage maschinell auf Englisch übersetzt, konnten jedoch keine passenden Antworten finden. Wir bitten Sie, Ihre Support Anfrage in Englisch an support@lotuslive.com zu senden und wir werden Sie weiter unterstützen.

Englische Übersetztung Ihrer Anfrage:

Hello Lotus Support

two concerns torment me:

1. I would like to edit my account information and my password does not work, alternatively, I’ve forgotten. If I reset the password, although I have noticed that an email was sent to me, but it depends on none. Also in the SPAM filter does not matter.

2. My client has established a space on Lotus Live, and I can not add, since I’m already registered. Why, exactly, he can not add an existing account?

My e-mail address is the address of registration:

Thanks for fast support

Greeting

Alexander Kluge

I love translation bots. And I do understand why there is no standard solution for that problem – nobody would ever understand this.

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Cloud Cuckoo Land

Everybody talks about cloud services. Everyday we receive new cloud offerings from all big vendors. And the marketing machineries work very well – at least customers are testing the offerings more and more.

So does mine. Big company, very blue and yellow deciders. And yellow consultants. Conclusion: We will look at LotusLive first.

IBM opened a virtual space for my customer. We started configuring the service and added our team members. All team members? No. There is just one team member that will stay outside the cloud. It´s me.

The reason is simple. All members were new members to LotusLive. Except me. Unfortunatly I did not want to pay for the LotusLive service, so my test account expired and now we were not able to add my email adress:

LotusLiveUservorhanden

Remember: We are in Germany and this messages tells the admin to call a US number. Of course he can not call US number from his business phone.

Meanwhile I tried to log in with my old data. Fail. I was told username and password are wrong. So I tried to recover my password, entered my email adress – and was told that my account will be reset immediatly and I will receive a new password. This was about 6 hours ago. Still no email from LotusLive.

So I decided to write to support@lotuslive.com, of course in german, because the User Interface is in german so I was sure there is german speaking support staff on the other site. Then I received an automated response from an account named “ASC”, email adress “ASC@virtela.com”. Who the hell is “Virtela” I thought:

lotuslivesupport

Oha, it´s the LotusLive support, answering in english. This was 11:27 local time. Still there is no answer from what they call the “Sebior support”.

IBM, if you want to play with the others in the cloud, you should care about this. If you offer the service world wide in local language, then you need to support this language. Without toll numbers in the US but with toll free local numbers. If you want to sell that stuff, you should be fast answering problems from test companies. They might change to another provider in the clouds. Its just one mouse click away.

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Yellow for Less Green

Unfortunatly I will not make it to attend DNUG this time. I guess this will be an interesting conference, and I wonder what Lotus executives will have to say about what is happening in Lotus land.

I guess IBM will announce to do things different. Regarding marketing we see some serious efforts made with the Smart Work campaign.

Still I think most of the non IBM / Lotus customers do not get the story. Maybe we will hear more about this tomorrow in Düsseldorf.

What we definetly will here about tomorrow is a special promotion for Lotus products with a significant 25% discount on new licences and reinstatements. Reduced prices will be available for a few months. IBM hopes to win back lost Lotus customers back into maintenance mode – and to win new customers from the dark site who are facing yet another large renewal bill for evil products like Exchange in Micrsofts fiscal Q4.

From my perspective there are two kinds of customers in the first category: The customers who discontinued maintenance will not reinstate, because they are happy with the pre-Notes 8 releases and they want to avoid upgrade of clients. Marketing will have to do a good job to convince these customers.

The second kind of customers are very happy about Notes 8, but they have maintenance and will not buy new licenses – because they simply don´t need to because business does not grow in these times.

In the second category it will be a hard sell too. License costs are only a small part of the budget for choosing a new messaging and collaboration infrastructure. But in some cases it might help.

In Germany we call this “Abwrackprämie” – a scrappage program for MS licences. Maybe 25% discount is real good argument ;-)

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What’s the story, Lotus?

I read a lot these days about Lotus Marketing – and most of the things are not really new for someone who has been in that business for years. Looking at the marketing campaigns IBM came up with the last years most of them were worse than the campaign before. Just remember the Codenauts! None of my customers got the message.

Today I stumbled upon Stuart McIntyre´s posting, and I think I should link to it because he put it the right way:

As the head of a 50-person ‘up and coming’ organisation from London that is faced with alternatives from Google, Socialtext, Jive, Huddle, Alfresco etc and little understanding of the Lotus portfolio beyond some buzz on the web about Lotus Connections or Quickr, I’d have walked away utterly confused at what IBM/Lotus was actually offering me or my business.

Nobody outside our little, very closed Lotus community understands what IBM is talking about today. Thats a big problem when a business partner tries to sell the message to it´s customers. I was one of these partners the last 10 years. And I wish IBM would have continued marketing like Lotus did in the past.

Today I work with people in IT organizations who are responsible for running large infrastructurs. They don´t even talk about Lotus. Lotus is something they know back from the old day – but it´s irrelevant today.

In my last position sometimes I felt like the last Jedi. But the force was not with me. Today I see some new efforts being made, including some of the videos of the Working Smarter campaign on Youtube. I would like to see Lotus back on the agenda of my current customers. And still I think: When IBM would like to do good marketing, they could do it. Maybe they simply don´t want to.



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Confirmed

Since I left my old job in October and set up my new company I worked on so many Non-Lotus related things I nearly forgot about Lotusphere.

I have been to Lotusphere Orlando all the last years, I have visited Lotusphere Europe back in the old days – and I will be there 2009. Thanks to IBM I took the chance to see what´s next in the collaboration business. This time I will be there as a consultant, not as a reseller and software developer. My role has changed, probably my point of view, too.

I am happy to meet lots of people I know for years now. See you there in January.



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What would you do, if you were in charge of Lotus?

Today I had the time to read all the comments to last weeks posts about Lotus Notes’ core strengths and weaknesses. Finally Volker asked: What would you do, if you were in charge of Lotus?. And Alan Lepofsky, now Director of Marketing at Socialtext, hits the mark:

[...] DRAMATICALLY simplify the product portfolio down to only 3 offerings: Notes/Domino, Sametime, and Connections.

Gone as standalone products would be Quickr, Doc, Workflow, Portal, Forms, Portal, Mash-ups, Traveler, Symphony, and anything else I’ve left off. Not gone as features, just gone as stand alone purchasable units which require marketing, confuse customers and press, etc. Take their code, and weave it appropriately into the 3 products above.

For example, Quickr does two things, file/attachment sharing and team sharing sites. The main confusion over Quickr is Domino or J2EE? Fine, remove any talk about that, by taking the Domino Quickr code and moving it into… Domino. Take the J2EE Quickr code, and make it part of Connections. Don’t talk about parity across the platforms, talk about how Domino now has file sharing and team spaces, and how Connections now has file sharing and team spaces. That is not overlapping product functionality, as both products need those features. [...]

-> read on

I know IBM is listening. I hope they will understand.




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Some thoughts on Google Apps

So this used to happen a few years ago from time to time: a customer meeting with me and some other vendors. Somehow the discussion starts about Lotus Notes vs. Microsoft Exchange. The good and the evil. Platform dependency vs. freedom of choice. Mail-only client vs. platform for applications. Performance, backup, pricing, yada yada yada. But these kind of discussion seemed to stop a few years ago.

Today I had a kind of déjà vu experience. Me and my beloved competitor discussing about the question “why not migrating all that Notes stuff to Exchange?”. The customer is a small 50 user services company and uses Notes mainly for mail and calendaring. They want to have some Quickr style web based teamrooms, so it was obvious they raised that question. But this time it ended up at an interesting point: Why not use Google Apps instead of Notes or Exchange?

I know a few companies actually evaluating Google Apps. Most comments I get are like “looks very promising”. And I can understand it. As expected we covered the usual questions, and we received some unusual answers from the boss:

Some random vendor: Do you really trust Google when they hold all you e-mail data?
Boss: I trust you too. Why not trust Google?

V: But you know they can read everything?
B: My admin probably can read everything, too.

V: But your admin is your employee since years, you know him personally and you trust him!
B: Do I?

V: So what about reliability and availability? Look at the news about Googles outage a few weeks ago!
B: So you want to tell me that my server is more available in average?

V: No, I know, we had that disk crash last week, yes, but if you would have ordered our clustering offer, that crash would not have been any problem for you.
B: So what was exactly the price for “clustering” our servers, I mean: hardware, software and your service?
V: Grmpf…

Our talk was not exactly like this, I took this to extremes. And yes, I know how a professional sales guy should act in that situation – this was fortunately a discussion between business men and friends.

But I have that feeling we are much closer at the point where messaging and collaboration components become a commodity than large software vendors are able and willing to admit. I read the discussion about Google Apps and SaaS at Ed Brills blog and we put some irony on it when the Domino servers were down in Westford.

My point is: I really don’t know anymore if I should advise my customers – especially in the SOHO and SMB market – to build and maintain their own operating and data center. Why should a small company with 50 employees run four to six servers in a room, which he could use for another employee for example? It costs money for space, for energy, for services. Yes, we as a service company sell the hardware, we do the services, we install and customize the software. But what they basically need is mail, calendaring, maybe teamrooms, document management, adress management, activities, CRM. Yes, they could do this with Lotus Notes/Quickr/Sametime/Connections or Microsoft Exchange/Sharepoint/etc. All theses services run on different servers, which are based on different technologies, and nobody from their own staff members ever wants to install a Websphere server to have Lotus Connections up and running. Good for us, you would say. No. They would never pay for that. And – to stay with my todays discussion – no SOHO company can afford a Domino licence which allows clustering – and two servers just for a reliable mail solution.

So why not just setup Google Apps? I know so many companies using salesforce.com, and they are happy. If you can get CRM as SaaS, why not messaging and collaboration? Google is nearly enterprise ready from my perspective, and I am not only talking with SOHO and SMB companies – I hear it from large accounts 5000+ too. I don’t see any other vendor in that space, even not IBM with its hesitant Bluehouse attempt. So this all makes me think. It is provocative, I know.

Correct me if I am wrong.

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Neuer Vorturner bei Bündnis 90/Die Grünen

Ab jetzt folgen “Bündnis 90/Die Grünen” mir!

Bündnis90/Die Grünen is now following you on Twitter!

Hi, Alexander Kluge.
Bündnis90/Die Grünen (Die_Gruenen) is now following your updates on Twitter.
Check out Bündnis90/Die Grünen’s profile here:
http://twitter.com/Die_Gruenen
You may follow Bündnis90/Die Grünen as well by clicking on the “follow” button.
Best,
Twitter

Falls mir noch jemand folgen will: http://twitter.com/alecmcint



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Der Countdown läuft an IBM vorbei

Post von einem ehemaligen Mitarbeiter, der mittlerweile bei T-Systems schafft:

Hi Alexander,

[...] Wie Du sicherlich weißt, vetreiben wir gerade massenhaft das iphone. Einige unserer Firmenkunden haben natürlich immer noch Lotus Notes im Einsatz und wünschen sich eine sync möglichkeit zwischen Notes und iPhone.

Habt ihr da etwas im Köcher?

Grüße

Nein, wir haben immer noch nichts im Köcher, was wir wirklich empfehlen können.

Übermorgen geht es offiziell los, das große Unboxing hat schon begonnen, und ich verfolge nur noch kopfschüttelnd, wie ein Unternehmen nach dem anderen eine -> solche Lösung bauen wird, weil sie leider “noch” Lotus Notes im Einsatz haben. Was dann folgt, kann man sich lebhaft ausmalen.

Wieso IBM immer noch keine Lösung parat hat? Unklar. Wieso IBM meint, Apple müßte etwas tun? Arrogant. Warum man nicht den großen IBM Mobility-Partner RIM ein wenig zwingt, einen Blackberry-Client für das iPhone zu bauen? Ignorant. Selber hat IBM die Mobility-Entwicklung komplett verschlafen. Es herrscht Silo-Denken und alle haben die Scheuklappen auf. Das dürfte ein interessantes Lehrstück werden, wie solche als lächerlich wahrgenommenen Entscheidungen über Business Kasper Spielzeuge massiv Marktanteile im Messaging Markt verschieben können.

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Notes or Exchange?

Please help us finding a better answer than the official statistics, go to Volkers site and add your input.

Statistics that seem to contradict each other make me curious. So let’s put an end to the discussion how many of the worlds largest corporations use Notes or Exchange.

Go to this wiki: http://dominoorexchange.pbwiki.com/, state your name and mail address and use the invite key “that is the question”.

Now you can look at the current list and add your own knowledge. We should be able to complete this list in less than a day.

Thanks.

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Bremer Social Software Musikanten



Heute gehts nach Bremen. Dort wird das hohe Lied auf Social Software for the Enterprise gesungen. Bin gespannt, wer von den Anwender-Unternehmen da schon mitsingen kann. Und wer der Esel und wer der Hahn ist. Ich persönlich kenne nicht allzu viele, die mitsingen können.

Freue mich jedenfalls auf die alten und die neuen Gesichter – sofern diese nicht eh alle in Irland sind.

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